Operating Model

A disconnected operating model stalls execution

A strong strategy is only as valuable as the organisation's ability to execute it. Although, as the business develops, the structure beneath it rarely does. Some of the challenges we help our clients solve include:

• —How do we align our people, processes, and technology around a single strategic direction, eliminating the misalignment that slows execution and creates friction across the organisation?
• —How do we identify the gaps and inefficiencies in our current operating model and address them without disrupting what already works?
• —How do we move from a conceptual target operating model to one that is operational, with clear governance to sustain it over time?

Our approach to operating model transformation

Our end-to-end approach is grounded in a proven framework that ensures every dimension of the operating model is designed in relation to the others:

1. 01Research & Analysis — Mapping the current operating model through interviews, workshops, and structured analysis to establish a precise picture of how the organisation functions today. We identify where ownership is unclear, where processes generate friction, and where people and technology are misaligned with the strategic direction the business is pursuing.
2. 02Target Operating Model Design — Translating research findings into a target operating model with a detailed implementation plan covering how people, processes, and technology should be configured to execute the strategy as one connected system. Each element is designed to align the organisation’s capabilities and culture to its specific goals, creating an implementable operational blueprint.
3. 03Implementation & Execution — Executing the transition from current to target operating model through structured change management, embedding the new configuration of people, processes, and technology at the operational level. Our approach ensures the transition addresses both process, technology, and the cultural shifts needed for the new operating model to hold.

Deliverables ensuring the right operating model design for your business

We deliver concrete outputs that build the foundation for a well-functioning and scalable operating model. Here is some of what we have delivered for our clients:

• A current state assessment covering the full operating model, identifying where the organisation experiences inefficiency, unclear ownership, or misalignment with the strategic priorities of the business.
• A detailed target operating model defining how people, processes, and technology must be configured to execute the strategy as one connected system, specifying roles and responsibilities, key processes, governance structures, and ways of working sufficiently to move directly into implementation.
• A gap analysis and implementation roadmap that maps the distance between the current and target operating model, defining the transition with clear milestones and ownership.
• A change management and adoption plan that ensures the organisation is prepared to operate within the new model, addressing capability gaps, cultural alignment, and the organisational buy-in needed for the change to hold.