The entity responsible for the processing of your personal information is:
VAT: 27 98 93 06
Landemærket 29
1119 Copenhagen K
Email: info@responsive.dk
Phone: +45 39 40 11 40
Customers — Purpose #1 | Contacts
We process your personal data in relation to delivering our services to our customers. In relation to this we process information about you, if you are employed by one of our customers or have another relation to them. We collect these personal data when you act on behalf of your employer/our customer for this, e.g. entering into contracts, delivering of services and general contact. Additionally, we process your personal data for onboarding/offboarding customers and customer management, e.g. invoicing and customer communication.
We process the following categories of personal data: Ordinary personal data
We collect your personal data from the following source(s):
We process your personal data on the following legal bases:
We share your personal information with:
We will retain personal data processed for this purpose for as long as it is necessary for this purpose. This will be up to 5 years from the end of the year where the contract with the customer is terminated or since the last communication with the company. Information may be retained for a longer period, if there are specific reasons for this.
Purpose #2 | Customer surveys
We may process personal data about you when you agree to participate in customer surveys about the performance of Responsive.
We process the following categories of personal data: Ordinary personal data
We collect your personal data from the following source(s):
We process your personal data on the following legal bases:
We share your personal information with:
We will retain personal data processed for this purpose for as long as it is necessary for this purpose. This will be up to 5 years from the end of the year where the contract with the customer is terminated or since the last communication with the company. Information may be retained for a longer period, if there are specific reasons for this, especially if it is necessary to comply with a legal obligation or for the establishment, exercise or defence of legal claims.
Purpose #3 | Marketing
Marketing and optimisation of user experience on website:
Your personal data is processed for marketing related purposes, including to send you relevant information in the form of newsletters. Your personal data is col lected when you use our website. We use these details to compile statistics for the use of our website and to optimize the user experience on our website and for the services we offer. Find more information in our cookie policy here.
We process the following categories of personal data:
We collect your personal data from the following source:
We process your personal data on the following legal bases:
We share your personal information with:
We will retain personal data processed for marketing related purposes for as long as you are active and up to one year from our last communication with you. Personal data about your use of our website and your habits and personal interests online is retained for 90 days. After this period the data is anonymised.
Purpose #4
Social media:
Your personal data is collected through your visits at our social media pages, including communication with us in relation to this. We especially use Facebook for social media marketing, and therefore we and Facebook jointly control the processing of personal data about you, when you visit our Facebook page. You can read more about the agreement regarding joint controlling here.
Your personal data is also processed as described in Facebook Privacy Policy here.
We process the following categories of personal data: Ordinary personal data
We collect your personal data from the following source(s):
We process your personal data on the following legal bases:
We share your personal information with:
We will retain personal data processed for this purpose and collected from Facebook in relation to your visits to our Facebook page differ-ently depending on the content of the communica-tion, cf. other retention periods that follow from above. Information collected by Facebook will be retained as described in their Privacy Policy.
A majority of the personal data processed in accordance with this Privacy Policy happens solely for the purpose of customer managing and based on regular per-formance and management purposes. These processing activities will generally not have any negative consequences for you. However, a processing of personal information about you may have negative consequences in the sense that we will not be able to provide you with our services.
In some cases, We will be transferring personal data to countries outside the EU/EEA.
We may transfer personal data to countries that have been deemed by the Commission of the European Union to have an adequate level of protection of personal data. If the country/countries has/have not been deemed by the Commission of the European Union to have an adequate level of protection of personal data, We will provide appropriate safeguards for the transfer through the use of “Model Contracts for the Transfer of Personal Data to Third Countries”, as published by the Commission of the European Union, or any other contractual agreement approved by the competent authorities. You may obtain a copy of the contract/agreement by contacting Us at info@responsive.dk.
We may also transfer personal data to companies who haves certified with the EU-US Privacy Shield.
You have the following rights:
Furthermore, you have the right to object to processing of your personal data as follows.
You can take steps to exercise your rights by e-mailing info@responsive.dk.
There may be conditions or limitations on these rights. It is therefore not certain for example you have the right of data portability in the specific case - this depends on the specific circumstances of the processing activity.
Last updated: 19/03/2023